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Chewee.co.id and its affiliates respect the privacy of our consumers. This Privacy Policy (“Privacy Policy”) explains the type of information we collect from individuals that visit our websites where this Privacy Policy is posted or otherwise connect with us offline such as via telephone (“Offline Services”, and collectively with all Sites, the “Services” or individually, a “Service”), and how we store, use, disclose and protect such information.

  • What data do we collect?

“Personal Data” or “personal data” means data, whether true or not, about an individual who can be identified from such data, or from other data and information that an organization can or is likely to have access to. Common examples of personal data may include names, identification numbers and contact information.

We collect personal data that you provide to us, including but not limited to:

  1. name
  2. email address;
  3. date of birth;
  4. billing address;
  5. bank account and payment information;
  6. phone number;
  7. gender;
  8. information sent by or connected to the device(s) used to access the Service;
  9. any other information about the User when the User registers to use our Service or Platform, and when the User uses the Service or Platform, as well as information relating to how the User uses our Service or Platform; and
  10. all data about the content used by the User.

or other data which is considered as “Personal Data” based on Chewee’s Privacy Policy.

  • How We Use Your Information

We use, process and disclose the information we collect about you for our business purposes, including:

  1. Fulfilling Orders and responding to your questions and requests. We use your information to provide you with transactional assistance such as fulfilling your order, obtaining veterinarian approvals and ensuring proper delivery of your products, as well as administering promotions such as sweepstakes and contests and responding to reviews, comments or other feedback you provide.
  2. Communicating about your account. We may contact you to tell you about changes to this Privacy Policy, our Terms of Use or changes to our Services, products and programs. We may also tell you about issues with your orders or if there is a product recall.
  3. Improving our products and services. We may use your information to make improvements to our Services, including to personalize our service offerings to meet your needs, for back-up purposes and also to detect and prevent fraud.
  4. Reviewing Site trends and customer interests. We may use your information to customize your experience with us. We may collect information about your activities on and interactions with various devices and link that information. Through such cross-device linking, we can provide you with a consistent experience across the devices you use. We may also combine information we receive from you with other information about you that we have received from third parties or through publicly available sources to assess trends and interests.
  5. Improving marketing communications. We may send you communications about promotions or offers via regular mail, email, text messaging, or other electronic channels, including ads on Social Media Services. We may use information, including information collected across different online services and collected from the various devices you may use, to deliver marketing communications based on your behavior and interests.
  6. Promote our products or services. If you complete a product review or other feedback or provide any image of your pet(s), we may use your submission for commercial purposes to promote our products and services or send you personalized content including pet portraits, thank you notes and holiday cards.
  7. Other uses. We also may use your information with your consent, and as otherwise permitted or required by law including but not limited to for maintaining pet health records and authorizations.
  • How and why does Chewee use the information that has been provided?

Chewy may process the information you provide for the following reasons but not limited to:

  1. communicate with you
  2. manage your Chewee account
  3. process your transaction
  4. improve Chewee’s service and performance
  5. keep you informed about the latest news
  6. customize our services according to your taste and usage
  7. answer your questions

We also process the information you provide to help Chewee comply with the law, to manage our systems and finances, and to exercise legal rights in accordance with the provisions of Chewee’s Privacy Policy.

  • What Information We Disclose

We share information about you with third parties in order to conduct our business; when legally required; or with your consent; including:

  1. Affiliates. We may share your information with our affiliates for business, operational, promotional, marketing or other purposes consistent with this Privacy Policy.
  2. Service Providers. We may disclose the information collected about you to our third-party contractors and partners relating to their performing services or other activities in support of our Services and/or our businesses, or their completing or confirming on our behalf a transaction or series of transactions that you conduct with us. Examples include third parties which may fulfill orders, deliver packages, send postal mail and/or email, analyze data, provide marketing research and assistance, process credit card payments and provide customer service. These third parties are restricted from using information that identifies you (excluding any information that is aggregated or otherwise reasonably de-identified) in any way other than to provide services for us.
  3. Other Third Parties. We may disclose the information collected about you to other third parties in connection with our marketing efforts to promote our Services.
  4. Business Transfer. We may disclose, transfer, or assign to our affiliates or to one or more third parties the information collected about you as part of a merger, acquisition or other sale or transfer of any of the assets or business of Chewee. In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, we may transfer your data to a successor or to a third party that purchases our assets arising from such circumstances. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy.
  5. Protection of Chewee and Others. We may disclose information about you to the government or to other third parties to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders, subpoenas and other legal process. We may also disclose information to third parties if needed to (i) enforce any of the Terms of Use for our Services or any investigation of potential violations thereof, (ii) detect, prevent, or otherwise address fraud, security or technical issues, (iii) protect against harm to our Services and (iv) protect our rights, property or safety or the rights, property or safety of our users or others.

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